• Customer Service Representative/Service Advisor Jobs in United States Of America

  • Cummins Engine, Inc.
  • United States Of America, Usa

Job Description:

Customer Service Representative/Service Advisor


Service Advisor

No, this isnt one of those ordinary jobs

Cummins is a team of conscientious, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment Our employees develop their careers through the challenges only a diverse, global innovator can promise This is a collaborative culture where thinking beyond your desk is more than part of the job It is the job

This is what we call Working Right

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime

A dedication to excellence is deeply rooted in Cummins tradition of exceptional service Our employees are dedicated to delivering the Best Every Time, Every Day with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers Crucial to accomplishing this is the energy and commitment of Cummins employees to the company


Provide extraordinary service to the customer

Greet customers at the service counter and on the phone

Manage the first step of the QuickServe Process which includes initiating the work order by conducting a thorough interview with the customer to determine performance problems and services requested

Works closely with the Shop Supervisor to schedule diagnostics when needed

Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion

Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company

Review Work Orders to ensure accuracy for invoicing and warranty

Completes the QuickServe process; closes-out the work order and invoices the customer

Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports

Complete required training on a timely basis

Meet applicable performance objectives

Adhere to company safety practices and other policies and procedures

Perform other responsibilities as needed



Excellent customer service skills

Prior experience as a Service Advisor, Technician or similar experience preferred

Prior experience working in warranty highly desirable

Excellent computer skills with the ability to write routine repairs and correspondence

Thrives in fast-paced environment with multiple priorities

Ability to effectively communicate with customers and co-workers in a positive and professional way

Desire to continuously develop and improve skills for high job performance

Education, Licenses, Certifications

Associate degree or equivalent from a two-year college or technical school preferred

High school diploma or equivalent required


Intermediate level knowledge of and/or experience with engine products

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law Cummins validates right to work using E-Verify

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization To learn more about E-Verify, including your rights and responsibilities, please visit wwwdhsgov/E-Verify

Ready to think beyond your desk Apply for this opportunity and start your career with Cummins today

Not ready to apply but want to learn more Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team https//wwwcumminstalentcommunitycom/profile/join/


Primary Location United States-Virginia-Manassas-US, VA, Manassas, Cummins Power Systems

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

Cummins Engine, Incarfix

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