• Customer Service Representative Jobs in United States Of America - 26175590

  • First American Financial Corporation Ltd.
  • United States Of America, Usa

Job Description:

Customer Service Representative Job Family Client Relations & Support

Requisition Number R013808

Work Location Tucson, AZ

Employment Category Full Time Regular

Company Summary

Join our team! First Americans Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE FAF) is an ideal place to build your career We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889 We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fourth consecutive year and to more than 50 regional Best Places to Work lists For more information, please visit wwwcareersfirstamcom

Job Summary

These jobs may be found in service-related call center or non-call center environments Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies The type of request may depend on the business segment eg escrow branches will deal with escrow-related calls Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions Interface with customers typically by telephone, letter, fax or email to handle queries/problems

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
Maintains and creates logs, reports, records and files
Investigates, analyzes, coordinates and tracks complex customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment Receive orders, reconcile information, track on spreadsheets, and follow up with customers

Knowledge and Skills/Technology Used

General knowledge of company products and customer service activities
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications

Typical Education

High School diploma or equivalent required

Typical Range of Experience

Generally has 2 years of related experience

First American invests in its employees development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work First American is committed to diversity and inclusion We are an equal opportunity employer For more information about our Company and our dedication to putting People First, check out firstamcom/careers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

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