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  • 2 - 7 Years
  • Posted : above 1 month

Job Description:

This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service The person is also responsible for ensuring that INTTRA provides excellent customer service and support by understanding the customers operating demands and how INTTRA is meeting those demands with business solutions
Duties & Responsibilities
Handle incoming calls and provide customer satisfaction
Address customer inquiries to resolution
Perform end to end registration processing
Monitor production and test system shipping industry electronic transactions
Monitor production error notifications
Internal and external communication of EDI transaction errors
Manage problem escalation through to problem resolution
Provide training to customers over phone/ WebEx
Accept and react to all local carrier related issues via e-mail or phone
Live chat assistance
Act as Product specialist to maintain up-to-date product information and training materials (applied to specific representatives only) Job Specifications
Education & Professional Qualifications
Associates or bachelors degree in business preferred
Experience in transportation industry in Carrier Operations, Supply Chain Operations, Freight Forwarder or Customs Brokerage Operations is a plus
2+ year experience in customer service required
Experience in working on Salesforce is plus Skills & Qualities
Excellent communication skills (written & verbal)
Fluency in any of these languages a plus French, Italian, Arabic, Russian, Portuguese, German, or Spanish
Service oriented, customer service minded
Possess pleasant, yet assertive telephone personality with good listening skills
Analytical, problem solving skills
Proficient in MS Office applications and web applications
Experience in EDI languages is a plus Special Work Hours Requirement
5-day work week, shift duty Varied start/ end times available May need to work on weekends and holidays Qualifications Skills ,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 28th Jan 2020

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