• Customer Service Representative Jobs in Kuwait City - 25320100

  • Kuwait City
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Location KW

Company Alghanim Industries

Position Overview
The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPIs are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility

Essential Job Roles
Processing all credit transactions for electronics, Furniture and online
Validate and ensure documentation compliance, and authenticity
Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts
Ensure accuracy of all calculations
Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLAs are met on all fronts
Ensure that the Individual monthly sales targets is met
Ensure that the company standard for customer satisfaction is met and maintained
Selling related Easy Credit products and Services
Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection
Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )
End-Of-Day Transactions batches
Cash and K-Net reconciliation at End-Of-Day Batches

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Retailing
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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