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  • TEKTRONIX

Job Description:

Tektronix is a place where people are challenged to explore the boundaries of whats possible, bringing the digital future one step closer every day Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies Realize your true potential at Tektronix join us in revolutioneering a better tomorrow

Description

We have a great opportunity for an experienced Customer Service Representative to join our team in Danbury, CT In this role you will be supporting our lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing

Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field The work environment is fast-paced and high-energy

Responsibilities Include

Issue and track customer units for services performed by outside vendors and arrange for billing

Arrange for movement of customers equipment to outside vendor for calibration or repair and for return to customer

Review customer purchase order for services required

Enter data to complete services, labor and parts elements of invoicing spreadsheets

Identify additional work performed beyond the scope of original quote

Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data

Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required

Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements

Generate reports as required Quotes and schedules onsite events

Perform other related duties as assigned

The successful candidate will possess the following combination of education and experience

Required

- US Citizen or US Person status required

- A minimum of 2 years of customer service experience in a similar role

- Excellent computer skills, including MS Word, Excel, and Outlook

- Works productively in a team environment

- Demonstrates excellent verbal and written communication skills with employees and customers at all levels - Excellent work ethic and multi-tasking skills

- Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work

- Able to work a flexible schedule with occasional overtime

Preferred

- Experience dealing with customer inquiries by phone

- Prior experience with quoting a plus

- Experience in Oracle, Gage or other CRM experience a plus

- Prior experience with invoicing is preferred

This positions primary/essential functions are subject to US Government ITAR compliance requirements under current government contracts Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate We encourage applicants to bring such proof to their interview However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof

All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check

Candidates with less education/experience may be considered for other opportunities

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets With more than $6 billion in annual revenues, Fortives well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world Our team grows by tackling challenges that accelerate progress and further their careers With a culture rooted in continuous improvement, the core of our companys operating model is the Fortive Business System For more information please visit wwwfortivecom

Tektronix is a place where people are challenged to explore the boundaries of whats possible, bringing the digital future one step closer every day Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies Realize your true potential at Tektronix join us in revolutioneering a better tomorrow

The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation The subsidiary or affiliate is referred to as a Fortive Company Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law The EEO is the Law poster is available at http//wwwdolgov/ofccp/regs/compliance/posters/pdf/eeopostpdf Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistancefortivecom to request accommodation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:

Company
TEKTRONIX





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