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  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Dear candidate,

Currently Hiriring  Sales Or markeng & BFSI Candidate For Customer Service Representative

 

Duties and Responsibilities


  • Check to ensure that appropriate changes were made to resolve customers’ problems

  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods

  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers

  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments

  • Determine charges for services requested, collect deposits or payments, and/or arrange for billing

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

  • Order tests that could determine the causes of product malfunctions

  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems

  • Refer unresolved customer grievances to designated departments for further investigation

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims

  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance

  • Solicit sale of new or additional services or products




  • 

    Qualifications / Skills


  • Customer service

  • Product knowledge

  • Market knowledge

  • Quality focus

  • Problem solving

  • Documentation skills

  • Phone skills

  • Listening

  • Resolving conflict

  • Analyzing information

  • Multi-tasking




  •  

    Requirements


  • University/college degree is an asset

  • Familiarity with office software and phone systems a plus

  • Previous experience, especially in particular industry, preferred




  • 

    Interested candidate share themost updated resume on below given Whataspp number

    Contact  +919601919021

    Haresh Kumar | Human Resources 

     

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, Others - Insurance, Loan, Finance, Security, Sales
    Functional Area : Banks/Insurance/Financial Services, Sales/Business Development
    Role : Bank Assurance, Relationship Mgmt, Direct/Commission Sa
    Salary : Rs 2.20 - 4.00 Lacs p.a.
    Deadline : 03rd Jun 2020

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