• Customer Service Rep Jobs in United States Of America

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  • United States Of America, Usa
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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Customer Service Rep - FLU007869

About Us Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software We are a dynamic market leader with sound financial health Fluke has achieved the number one or number two position in every market in which it competes The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality A wholly owned subsidiary of Fortive Corporation (wwwfortivecom), Fluke is a multi-national corporation headquartered in the greater Seattle area We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented It is driven by the phenomenally successful Fortive Business System Working at Fluke gives you access to a robust career development process and challenging, stretch opportunities

Description

General Summary

The jobholder will provide effective data entry skills and be able to deal with customers via good phone and written communication including email Will deal with day to day enquiries to guarantee timely and cost-effective delivery of goods from supplier to customer This will be by controlling the total order flow process, resolving problems, adjusting processes, developing procedures and managing the exceptions

PRIMARY FUNCTION/MAJOR RESPONSIBILITIES

Pay attention to detail on customer orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims

Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping, invoicing to UK customers, and our internal customers

Provides feedback to customers to facilitate the progress of customer orders through the fluke system

Provide customers with first line technical support and literature requested

Inform customers about prices, delivery times and ordered products and parts

Gather and feed back sales data to Sales & Marketing

Process quotes based on sales input

Perform other duties as assigned

GENERAL

Abide by all Company policies and procedures, eg accounting, purchasing, quality, personnel and training

Abide by fire regulations, and ensure you are familiar with the procedure to follow in the event of smoke or fire

Undertake all other reasonable tasks which will ensure the smooth and efficient running of the department

Ensure a smart and professional company image is maintained in all dealings with customers, suppliers and any other outside contacts

JOB COMPLEXITY

Operates under moderate supervision from established procedures and guidelines

Performs work responsibilities of moderate complexity that are recurring in nature with some variation from the norm

Work is spot checked against a standard

Errors in judgment may require a moderate expenditure of resources to rectify

Frequent internal and external contacts

Qualifications

EDUCATION AND/OR EXPERIENCE

Intermediate-level or equivalent in experience

Ideally a minimal 2 years previous experience in general office, accounting, shipping, and transportation or customer service preferred

Fortive Corporation Overview Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets With more than $6 billion in annual revenues, Fortives well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world Our team grows by tackling challenges that accelerate progress and further their careers With a culture rooted in continuous improvement, the core of our companys operating model is the Fortive Business System For more information please visit wwwfortivecom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
TEKTRONIXarfix

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