Job Description:

Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
Youll be actively participating in initiatives to improve customer service, processes and procedures
Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What youll do

In this key role, youll be providing crucial support to customers and colleagues in our contact centres Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency

Youll also be

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills youll need

To be successful in this role, youll need to have excellent planning and organisational skills, along with good attention to detail Youll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout

Youll also need

Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 12th Aug 2020

Key Skills:

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