• customer service officer Jobs in Navi Mumbai,India - 25377576

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  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Handling complaint management through Job/ PM/FM modules in CRM Software including 

A- Receiving complaint, interacting with complainant, registering  

     complaint, generating job no, advising job no to complainant

B- Ensuring approvals have been received for Jobs in To be  

     Approved stage

C- Ensure that PM jobs   logged and assigned 

D -Ensuring that FM jobs are logged and job nos generated are 

     advised to State in Charge FM for assigning

E - Coordinating with Spare Parts Controller to ensure  

     availability of Spare parts required for Breakdown and AMC    


F -Updating data in Trackweb except for AMC contract related 


G - Ensuring entry of all Service Reports through Data Entry  


H - Changing job status from completed to closed stage

J -  Check & pass Daily Time Sheet of CSEs

K - Preparing estimates for billable jobs and obtain approval from customer before its execution

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petrochemicals, Petroleum/Oil and Gas/Power
Functional Area : Operations/Customer Service/Telecalling/Backend, IT Software : Software Products & Services
Role : Back-end/Transactions Processing, ITES Operations, Desk
Salary : Rs 1.50 - 1.90 Lacs p.a.
Deadline : 10th Jun 2020

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