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  • 2 - 2 Years
  • Posted : above 1 month

Job Description:

Design and implement processes with limited handoffs

Establish sales audit process to capture any mis-selling

Develop MIS to capture all the key drivers as templated

Design and implement training programmes for the team members

Establish WM service as the best in class unit within the target segment

Establish robust indicators to track service delivery

Job Duties & responsibilities

Develop and monitor service scorecards for the branch

Develop and monitor SLAs with support units for delivering best in class service

Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same

Implement Customer satisfaction surveys and establish the business at one of the best in the industry

Implement training programs for all team members on customer service, contact management

Track end to end Complaint management and resolution and do root cause analysis where required

Work closely with Sales in marketing program to ensure quality customers education process

Develop training materials and coordinate training for all staff

Manage KYC and all compliance related processes in the business

To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering,

Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 18th Jan 2020

Key Skills:

Company Profile:

DBS Asia Hub 2
DBS, a leading financial services group headquartered in Singapore, operates across 18 markets We are an Asia-centric commercial bank focused on harnessing the regions long-term potential as the centre of economic gravity shifts eastwards to Asia

A frontrunner in digital transformation, we seek to deliver a new kind of banking that is so simple, seamless and invisible, that customers have more time to spend on the people or things they care about

At DBS, we are also a strong advocate of building a sustainable future Working with partners, we empower people to live larger than themselves We create avenues that encourage our customers to live socially-conscious; establish platforms to help social entrepreneurs bring their ideas to life; and provide the next generation with opportunities to develop innovative solutions that address sustainability issues

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