• Customer Service Officer Jobs in Delhi,India

  • AU SMALL FINANCE BANK

Job Description:

Job Responsibilities

Financial Responsibilities

Cross sells and promotes all banking products

Non Financial Responsibilities

Maker-checker roles, custodians, May I Help You role for customers and inventory authorizers

Custodian - Custody of Safe Deposit Locker, and Maintaining custody and safety of the locker/vault/keys, Reviewing the contents or custody on a regular basis, Following the prescribed safety precautions

Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries

Responsible for resolution of Customer grievance redressal, Address customer queries and offer the best solution based on Bank policies and guidelines,

Assist the BOSM for fulfilling his/her responsibilities

Assists customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank

Tracks and develops plans to improve service quality

Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts

People Management

Manage and lead team of Customer service Executives

Compliance & Risk Responsibilities

Comply all Bank policies and guidelines for the role and responsibilities

Key Responsibility

Responsible for ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers

Job Customer Service Officer

Primary Location Delhi_Region_HR-DL-3-Hisar_Red Square Market

Organization Liabilities Branch Operations and Services

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
AU SMALL FINANCE BANKarfix

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