• Customer Service Officer :CSO Jobs in Chennai,India - 23856472

  • SKILLVENTORY

Job Description:

1 Account Opening & Maintenance
Run the processes for account opening, account maintenance & account closure related formalities as per process
Handle customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in
achieving total customer satisfaction eg timely checking of account opening documentation, opening of
Accounts etc
Ensure adherence to process & documentation standards (eg,forms/checklists, welcome calling,
approvals, etc)
Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc where required
Maintain strict vigilance on the quality of forms and documentation provided
Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals
2 Transactions Related
Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist
to ensure all that all necessary documents are submitted by the customer
Address all transaction related enquiries ie pre, during & post transaction processing & escalations
Ensure strong monitoring of all transactions
3 Service & Quality
Ensure that all people, process, data & systems in the branch are well attended to deliver consistent &
superior levels of service to all customers
Ensure that adequate records & data pertaining to customer queries and complaints is maintained &
analysed for achieving greater process efficiency
Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer
Service & process adherence
Play a pro-active role in new products, processes or systems roll out impacting the clients
Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take
4 Audit & Compliance
Responsible to follow all process, policies as per guidelines & audit rating of the branch

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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