• Customer Service Manager Jobs in Panchkula,India - 25079513

  • chrispy consultancy

Job Description:

Maintains customer satisfaction by providing problems-solving resources

Answers customers’ questions

Manages staff

Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees

Communicates job expectations to other employees

Plans, monitors, appraises, and reviews job contributions of others

Enforces company policies and procedures

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews

Prepares and completes actions plans

Implements production, productivity, quality, and customer-service standards

Resolves problems

Completes audits

Identifies customer service trends and determines system improvements

Meets customer service financial objectives by forecasting requirements

Prepares annual budgets

Schedules expenditures

Analyzes variance and initiates corrective actions

Determines customer service requirements by maintaining contact with customers and visiting operational environments

Conducts surveys and forms focus groups

Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results

Maximizes customer operational performance by providing help desk resources and technical advice

Resolves problems and disseminates advisories and warnings

Detects and diagnoses network problems

Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations

Accomplishes information systems and organization mission by completing related results as needed

Customer Service Manager Qualifications / Skills

Customer service skills

Process improvement

Strong decision-making skills

Managing processes

Staffing

Planning

Tracking budget expenses

Analyzing information

Developing standards

Help desk experience

Education and Experience Requirements

High school diploma or equivalent

Experience in customer service

Some employers may prefer the completion of an undergraduate degree or certificate

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans, Engineering/Projects
Functional Area : Operations/Customer Service/Telecalling/Backend, Front Office Staff/Secretarial/Computer Operator
Role : Any Process - Both BPO Type, Back-end/Transactions Proc
Salary : Rs 7.00 - 39.00 Lacs p.a.
Deadline : 11th May 2020

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