• Customer Service Engineer Jobs in Jaipur,India - 23796844

  • GE Healthcare Ltd
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Role SummaryResponsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to modality or modalities in the assigned area
Essential ResponsibilitiesTechnical Maintains all models specific to a modality in the assigned area
Electronic/Mechanical Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction Daily interface with doctors and technicians on equipment status issues Acts to ensure satisfaction to primary customers
LCT Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth Assists in the growth and direction of business in his/her geographic area
Productivity Responsible for Warranty and PMS contract cost control
Administration Responsibly completes all administration tasks on time Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation Plays a leading role in complex and multifuntional rooms Shares best practices Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Quality Specific Goals Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization Identify and report any personal quality or compliance concerns immediately to the Quality Organization Insure timely dispatch closure Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualifications/RequirementsQualified to Degree level or equivalent
Technical analytical skills
2-4 years Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice Profiency in English Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
About UsGE (NYSEGE) drives the world forward by tackling its biggest challenges By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers wwwgecom Additional LocationsIndia;Jaipur;

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Biotechnology/Pharmaceutical/Medicine
Functional Area : Quality/Process Control
Role : Quality Assurance
Salary : As per Industry Standards
Deadline : 11th Apr 2020

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