• Customer Service Associate - language Specialist Jobs in Chennai,India - 25490558

  • AMAZON INDIA PVT LTD
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  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Customer Service Associate - language Specialist Job ID 955089 | ADCI - Tamil Nadu

DESCRIPTION Customer Support Specialist - Kindle Direct Publishing (French-Speaking)
Overview
Amazons Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment This is a unique opportunity to be a part of a revolutionary product that will change the way people publish

Responsibilities
Process and respond to emails and Phone calls received from publishers in French and English
Respond to queries sent to the KDP forums
Investigate payment concerns brought up by English and French-speaking customers
Route legitimate payment concerns to Accounts Payable
Reprocess stuck books through the system
Route issues and bugs that need engineering expertise to the development teams
Remove content as it is identified by the QA team
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Work on developing canned responses for common questions
Work with operations manager in documenting process flows

BASIC QUALIFICATIONS B2 certification in French
Must be fluent in French and English in written and verbal communication
Demonstrated experience of 1-5 years in a front line external (customer or supplier) - facing role requiring email, voice or message board type of interactions with customers/external parties
Experience in a technical support process, especially for web- enabled software products or services is highly preferred
Excellent verbal communication skills required in both English and French Must be able to interact with an external party like customers and suppliers comfortably
Excellent written communication skills Should be able to understand a complex problem and draft a concise email response
Basic familiarity with web technologies and html is highly desirable
Strong analytical skills required Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail-oriented and process-focused Must be able to follow the process and document interactions as per requirements in clear and concise manner

PREFERRED QUALIFICATIONS Additional computer skills certifications in web technologies are preferable
Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) - facing role requiring email, voice or message board type of interactions with customers/external parties
Experience in a technical support process, especially for web- enabled software products or services is highly preferred
Experience in email customer service
Excellent verbal communication skills required Must be able to interact with an external party like customers and suppliers comfortably
Excellent written communication skills Should be able to understand a complex problem and draft a concise email response
Basic familiarity with web technologies and html is highly desirable
Strong analytical skills required Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail - oriented and process - focused Must be able to follow the process and document interactions as per requirements in clear and concise manner
College graduates preferred, not mandatory

Job details

Chennai, India

Author & Publisher Experience

Customer Service

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 23rd Jun 2020

Key Skills:

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