• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Customer Service Associate I

Job ID # JR82494
Functional Area Client Services
Position Type Full-Time Regular
Experience Desired Please Select
Education Desired High School Diploma or equivalent

Primary Location US-Alabama-Northport 3500 5th St-F259
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

Our Northport Alabama Call Center provides support to thousands of card holders every day via phone and virtual chat solutions We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

You will be providing customer service via phone and virtual chat solutions regarding prepaid card solutions You will handle customer inquiries and resolve simple and basic support issues such as address changes, card processing, and billing/payment issues

Serve as a primary contact for inbound customer issues
Update customer information and ensure accurate entry of contact information
Troubleshoot customer problems, and identifying root cause of problems
Track and document inbound support requests

What you bring

Excellent customer service skills that build high levels of customer satisfaction
Ability to work both independently and in a team environment
Excellent verbal and written communication skills
Effective people skills and sensitivities when dealing with others

Added bonus if you have

Banking or financial industry experience
Experience working with card holders and resolving payment issues

What we offer you

Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities FIS is your final career step!
A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 07th Jan 2020

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