• CUSTOMER SERVICE AGENTS Jobs in Delhi,India - 25295021

  • Air India SATS Airport Services Pvt. Ltd.
  • Save Job
  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

JOB PURPOSE & SPECIFIC RESPONSIBILITES for CUSTOMER SERVICE AGENTS  

 Floor Walking distribute baggage tags and immigration forms to passengers Greet & guide the passengers

 Document Check Travel documents (Passport, certificate of Identity, emergency certificate, merchant seamen book), endorsements, visas, health certificate, Airport tax, Customs

 Passenger Meet & Assist assisting VIP/CIP and family with infants

 Pre-flight Check for aircraft registration, seat assignment, blocking seats for infants, wheelchair, group passengers and any other passenger as per the request in PNR Check for any special message for any passenger , taking out the passenger manifest and other related documents for the incoming flight

 Post-flight Print the final manifest and other flight related documents after the flight is finalized  Take General Documentation (arrival/departure)  Checking for the onward flight messages and onward connections for the passengers 

 Special Handling  providing assistance to family with infant, wheelchair passengers, and physically challenged passengers

 Check-in checking the travel documents,  asking security questions, issuing boarding passes and tagging the bags to final destinations   

 Adhere to correct procedures of acceptance and handling of registered baggage

 Announcement information and boarding procedure

 Documents preparation  arrival and departure clearance, General Declaration of Crew handling, passenger manifest, seat charts, meal preferences

 Excess baggage collection

 Boarding gate function arranging Q-managers, pre boarding announcements, stubbing, document check, printing onboard documents

 Perform any other duties as assigned by the superiors 

 

EDUCATIONAL QUALIFICATIONS 

 Any Bachelor’s Degree 

RELEVANT EXPERIENCE 

 0-12 months of experience in the relevant field  

 Should be able to handle different situations & ready to work in rotational shifts  

 Should possess good command over computer application  

 Graduates with passport issuance after 2015  

 

PERSONAL CHARACTERSTICS & BEHAVIOURS 

 Possess openness to new challenges

 Willingness to go beyond the challenges and meet the deadlines

 Possess good communication skills

 Should have the ability to solve problems

 Well groomed & confident

 Should be service oriented 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Operations/Customer Service/Telecalling/Backend, Ticketing/Reservation/Travel Agent/Airlines
Role : Any Process - International BPO Type, Blended Process -
Salary : Rs 0.50 - 2.05 Lacs p.a.
Deadline : 02nd Jun 2020

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