• Customer & Sales Support Manager with German Jobs in Spain

  • HP Inc.
  • Spain
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Consultancy & Design of Product Offering

Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
Determines and implements optimal product/price catalogue structure
Proactively informs sales and/or customer on any major change in product offering or pricing within the customer catalogue

Product & Price Catalogue Deployment & Maintenance

Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
Manages product offering and pricing updates across BUs and -in case of global customers- across regions
Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
Accountable for the quality and availability of the customer catalogue and pricing
Coordinates and/or supports activities related to contract, deal, product, price and customer setups in HP systems
Supports bid preparation by providing margin, configuration and quote support

Customer support and communication

Acts as single point of contact for the customer on topics related to product offering, catalog, portal access & capabilities and quotation
Provides customer tailored online portal training

Metrics & controls

Aims for timely closure of all tasks impacting the metrics results and drives corrective actions in case of deviations
Monitors, troubleshoots and supports improvement initiatives related to the operational processes to ensure optimal performance and consistency in execution


University degree level education (eg business administration, economics, etc)
Typically, more than 2 years of related experience (eg supply chain, customer service, procurement, financial management)

Knowledge and Skills

Customer oriented mindset and thinking
Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
Fluency in English and German
Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
Strong ability to connect and collaborate with people, network building and developing professional relationships,
Persistent, the ability and will to find a way to make it work
Analytical and problem-solving skills with good attention to detail
Ability to organize, structure and prioritize own workload




Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Purchasing/Sourcing
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

HP Incarfix

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