• Customer Operations Engineer , Customer Operations Manager Jobs in Chennai,India - 24951447

  • Lannan
  • Save Job
  • 2 - 7 Years
  • Posted : above 1 month

Job Description:

The role will require extensive interaction with internal and external stakeholders (Banks, Merchants, etc…) to jointly problem solve issues on behalf of the customer and addressing any issues/disputes You would be expected to develop, mentor and coach the team that will be tasked with being the primary advocates of customer experience within PhonePe

Duties And Responsibilities

 As a customer champion, take ownership of customers issues to improve resolution

timeliness and quality

 Structure processes to improve visibility and ongoing process improvement

 Providing a productive and motivating working environment

 Hire, Train and Develop a team for the future

 Develop service procedures/processes and standards

 Build, Track and report metrics to deliver progress

Must Have

 People leadership (should have managed people managers)

 Background of working in a high paced & collaborative environment

 Product-Tech support leadership experience

 Strong reasoning/ communication skills

 Good analytical and problem solving/ solutioning skills

 Ability to think strategically and to lead

 Strong transformational focus

 Experience of having independently run a scaled operation

 Technology Savvy

 Strong relationship building and Relationship management skills

 8-12 years of Customer service experience and at least 7-10 years of management

Experience

 Alignment with PhonePe values

Good to have

 Exposure to banking and payments space

 Vendor or account management experience

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petrochemicals, Petroleum/Oil and Gas/Power
Functional Area : Administration, Sales/Business Development
Role : Administration, Facilities management, Engineering/Manu
Salary : Rs 1.90 - 5.95 Lacs p.a.
Deadline : 06th May 2020

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