• Customer Masterdata Apprentice Shared Services UKI Jobs in United Kingdom - 23844593

  • L Oreal India Pvt Ltd
  • United Kingdom, Uk

Job Description:

Our goal is simple to offer you valuable professional experience and help you get a better idea of who we are

How do apprenticeships work

Apprenticeships in the UK business offer you the chance to work on a real live project that allows you to focus on a particular discipline whilst gaining an insight into our overall business You can expect to make a real contribution to the day-to-day operations of your team

What are the objectives of your apprenticeship

An apprenticeship is your opportunity to understand our company culture and our way of functioning You can immerse yourself in a project and a profession and it is your chance to see how you feel about LOral as a potential employer while you gain valuable professional experience

For this apprenticeship you will receive great on the job training as well as complete a Business and Administration qualification through a local training provider

We will train you to become a multi skilled member of the team responsible for all aspects of Customer Master Data

Reporting directly to the Customer Master Data Manager, and in close liaison with the UKI Credit Manager, you will need to build strong relationships with the Credit Management team, Customer Care/Customer Supply Chain teams, Finance and Commercial functions within our head office in Hammersmith, Ireland and the field

The principle purpose of this role is an advanced administration role supporting the Customer Care / Customer Supply Chain & Credit Management Teams in the creating, uploading and maintenance of key data in SAP and in the Sales forces Terminal

You Will

Advocate the Environment, Health and Safety initiatives within your team and in close liaison with the wider department and EHS function;

Ensure the correct processes are consistently applied to achieve the best service to the customer;

Create and maintain Customer Master Data in our computer system SAP and in the Sales force Terminal, including but not limited to

Address & Contact details

Direct Debit set-up & amendments

Credit limit maintenance

Electronic Data Interface set-up & maintenance

Maintenance of Customer Pricing Data to ensure that amendments and revisions are processed in a timely and accurate manner in order to meet the agreed customer lead times

Preparation of the new line introduction in SAP and in the Sales force Terminal for each sales drive

Create all Promotion codes and Sales Deals in SAP

Ensure prices are set up and master data is consistent

Create promotional order forms in the Sales force Terminal

Monitor Sales force orders to ensure they are integrated correctly and investigate any failure

Contribute to the management of the Selective Distribution Agreement process

Integrate data into SAP through a Winshuttle interface

You have

Previous experience of working within Customer Care or Support Services is essential;

Be able to show evidence of excellent telephone manner, with effective verbal and written communication skills;

Excellent interpersonal and customer care skills (dealing with customers either face-to-face, by telephone or by other correspondence);

Highly IT Literate an experienced user of MS Office, particularly MS Excel, Word and Outlook

Experience of using SAP and BI/BW essential;

A proactive approach and the ability to resolve issues in a quick and efficient manner;

Strong organisation and time management skills, with the ability to prioritise and adapt to changing conditions;

Process driven The successful individual must be able to work within strict guidelines and have excellent attention to detail

Excellent attention to detail; and

Confident and enthusiastic in your manner, you will be practical and methodical in your approach to problem solving, and will work well as part of a team

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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