• CUSTOMER MASTER DATA ADMINISTRATOR Jobs in United States Of America - 25686219

  • Air Products
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:


and Qualifications

Are you a detailed person who loves a challenge when it comes to analyzing and updating data within SAP We have a team that has an opportunity for someone like you!

Air Products and Chemicals, Inc, a Fortune 500 manufacturer of industrial gases, has an opening for a Customer Master Data Administrator our Corporate Headquarters in Allentown, Pennsylvania

We support all Business Areas within North America and works closely with the Europe and Asia Customer Master Data Teams providing Global support and coverage, as needed

Administrators are accountable for the creation and maintenance of the following within the systems

All customer accounts, including Intercompany ship to, Plants/Warehouses, Subcontracting Vendors
Pricing records, including various charges/surcharges as well as, customer contracts and formula critical issue pricing upsurge

Administrators are responsible to adhere to the Global data standards established for Customer Master and to understand the various work processes specific to each of Business Area and/or Region In understanding the SAP System requirements, the Administrators are the decision makers in when and how to link Customers and which data fields are required The Team also handles data quality reports to ensure data standards are being met - identify, investigate and resolve data gaps, finding opportunities for process improvements

This position works very closely with the Billing, Credit, Collections, Customer Service, Compliance/Regulatory, IT, as well as Commercial Teams including Sales, Sales Support, Marketing & Product Management

Principal accountabilities
Support Daily Operations including
Responsible for executing department tasks to achieve team goals
Administration of Global Workbook requests, adhering to CMD Service Level Agreements
Administration of Non-Workbook request activities including, Lost Business and First Fill Customer Notification Letters
Program and administration of Contract Formula Critical issues
Support after-hours coverage for business-critical requests
Perform and adhere to SOX compliance requirements
Adhere to detailed Global Data Standards for our Customer, Price & Contract data
Adhere to documented region, business and/or customer specific process Job Aids for the Customer, Price & Contract data, including verification of appropriate approvals
Perform various data quality checks, including investigation and remediation steps
Work closely with Global Customer Master Data and North America LB Sales Support Teams
Communicate and resolve multi-functional process issues while actively support & participate in projects commissioned to create, update or enhance Customer Data, Pricing and/or Contract Data, which includes mergers, acquisitions, divestitures, and SAP releases

Minimum Qualifications
High School Diploma or equivalent required
Must have working knowledge of SAP
Strong computer skills including basic knowledge of Microsoft office tools
Excellent written/verbal communication skills and interpersonal skills to interact with various groups/teams
Must be detail oriented with the ability to follow complex procedures
Excellent organization and prioritization skills with the capability to handle multiple competing priorities and meet required deadlines
Must have strong problem-solving skills
Must work well in a Team environment and be flexible to adapt with frequent change
Must be a self-starter who takes initiative in learning with ability to identify continuous improvement opportunities
Working hours 40-hour work week
Order to cash process knowledge and/or Liquid Bulk Contract knowledge a plus

Team Training & Process Requirements
SAP Navigation
SAP Customer Master Data
SAP Price Master Data
SAP Contract Administrator
SAP Escalation / Formula Pricing
SAP Disputes/Complaints
Global Customer Workbook
Customer Relationship Management (CRM)
Microsoft Office
Continuous Improvement

Air Products offers a comprehensive benefits package including paid holidays/vacation, affordable medical, dental, life insurance and retirement plans
We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted

Air Products is an Equal Opportunity Employer (US) You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status


Employment Status

Full Time

Employment Type

North America - Weekly



Business Sector / Division



North America


United States

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petrochemicals, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Data Warehousing
Salary : As per Industry Standards
Deadline : 18th Jul 2020

Key Skills:

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