• Customer Journey Expert / Business Analyst - Product Forensic Analytics Jobs in Australia

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  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Customer Journey Expert / Business Analyst - Product Forensic Analytics

The purpose of the Product Forensics Analytics Squad is to ensure we do the right thing by our customers, to build and sustain trust We work to fulfil our mission through the ongoing prevention and detection of the unexpected so that the customer experience is seamless and reliable

Our scope

We perform product and forensics analytics to detect and prevent the unexpected across the Retail and Commercial Bank product sets to drive continuous improvement and positively influence strategic change
We perform deep drives into high-risk areas to determine root causes and improvement opportunities with Technology and Product areas We build continuous monitoring mechanisms to proactively manage, prevent and detect product risks across Australia Division and drive immediate action
We upskill product areas in data analytics to enable them to become self-sufficient

As a Customer Journey Expert / Business Analyst, you will not only execute but help design and optimise the internal operating model, processes and supporting artefacts of the growing Product Forensics Unit

Who are you

A team player You know we only win if we all win You recognise and value the different perspectives and skills your colleagues bring It is not about being a hero but jumping in and contributing to the successful delivery of the teams mission
The customers biggest fan You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and others growth You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy You build sustainable solutions that protect customers, stakeholders and the community

What you bring to the Product Forensics Analytics Squad

Technical Expertise

You will have extensive hands-on experience in business process design and improvement, where you are proficient in handling ambiguous and evolving business requirements and be able to synthesize them into tactical and strategic iterations This

It is expected that you will bring the following

Proficiency in Agile Methodology (Scrum, Kanban)

Proficiency in Business Process Management

Proficiency in Lean Management

Proficiency in Microsoft Office (including Visio)

Proficiency in Atlassian Confluence and Jira

Strong stakeholder management skills and ability to effectively influence outcomes

Previous experience in project management and managing change

Though you will not necessary perform product forensics analytics, you should have an understanding of product management and data analysis, with

Proficiency in data models, database design and interaction/interrogation

Experience in SQL for handling large data sets

Understanding in data warehousing and the ETL process

Experience in the design of visualisation mechanisms and underlying toolsets (eg QlikSense, Power BI, and Tableau)

Domain Competency

Experience in working with Retail and Commercial banking products is advantageous You will at least have a deep understanding of the product mechanics of one or more Retail or Commercial banking product type, or an equivalent understanding of other types of product which are highly complex, of a service/intangible nature and reliant upon multiple systems in which to operate

Previous experience in working in analytical environments such as management consulting, human centred design, process owner is advantageous At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued

We work flexibly at ANZ Talk to us and let us know how this role can be flexible for you

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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