• Customer Incident Engineer - Oracle Cloud Infrastructure Edge Services Jobs in Singapore - 25084566

  • ORACLE
  • Singapore

Job Description:

Customer Incident Engineer - Oracle Cloud Infrastructure Edge Services (DNS, Email, Cloud Security, IPSec, VPNaaS, & FastConnect) - 19000XS4

Preferred Qualifications

We are continuing our fast-paced growth, bringing on new customers around the world daily Our Customer Operations team is responsible for making sure our enterprise customers receive prompt & informative answers that quickly solve any question or issue they have encountered Often you are assisting the makers of your favorite web site and/or smartphone app, a startup just starting to make itself known, and even Fortune 500 companies For those who want a challenge, want to dive in deep and learn the technologies our products are built on, and love to provide customers with the exact experience that you would expect in their shoes, this is the position for you Job Duties include Provide exceptional customer service, technical assistance, and training to internal and external customers Prompt and accurate response to questions from customers and prospective customers about the features and capabilities of our services Identify best practices for services in customers account(s) and advises corrective action(s) Assess ticket priority, escalates as necessary through proper channels to resolve issues in a timely manner Resolve issues timely and accurately to help the team meet expected metrics and SLAs Maintain the highest level of confidentiality and security regarding our customers accounts, assigned company equipment, and company systems Monitor release notes to obtains understanding of new or updated services Participate in night, weekend, and holiday on-call rotation for Oracle platforms as coverage is needed, sometimes on short notice Prepare evaluations of services or processes and recommend improvements Develop customer-facing or internal documentation on an as-needed basis Communicate customer needs and wishes to leadership team Should have a passion for technology and troubleshooting complex customer problems Should be able to communicate effectively with other team members as well as members of the Sales, Engineering, and Operations teams Skills and experience Minimum of five years of experience in a technology related field or discipline; Experience with customer success strategies, technical support / helpdesk, and/or sales engineering roles Experience in networking virtual private networks, load balancing, and public/private DNS Should be able to work a schedule that includes Saturday and Sunday when required; should be able to also work a flexible schedule (days, nights, weekends, and/or holidays) as part of a 24/7 on-call team (rotation), as needed Comfortable communicating solutions to customers across a wide variety of skill-sets Able to work autonomously and collaboratively as appropriate Tenacious with a passion for learning new and unfamiliar concepts Comfortable working with customers in person, by phone and via email Cultural fit is important You should embody our core values of trust, passion, performance and respect Desired Skills Ability to write and speak multiple languages Familiarity with cloud based systems Orientation with multiple coding languages

Detailed Description and Job Requirements

Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments This Engineer works with other teams in the organization and provides infrastructure solutions for their needs Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more

Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like configuration deployments, monitoring, and logging Perform deep drill down analysis into performance bottlenecks and provide necessary fixes Bring in new ideas, change, evolve, improve and simplify the production infrastructure Work closely with our development and research teams and provide customer friendly solutions and support Responsible for working on the design, development, and/or deployment of enterprise supporting systems

BS degree or equivalent experience relevant to functional area Suggested majors include Computer Science or Mathematics Working knowledge of software development tools, methodologies, and programming languages Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services Highly technical and analytical, possessing significant implementation and operations experience Identifies solutions in experience of application or server architecture and networking A minimum of 5 years experience in application or server architecture and networking or related experience

Job Product Development

Location SG-Singapore

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 12th May 2020

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