• Customer Experience Manager (Inbound & Outbound Purpose) Jobs in Mumbai City - 25315683

  • Fitternity
  • Mumbai City
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Customer Experience Manager (Inbound & Outbound Purpose)

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Experience

0 - 3 years

Remuneration

24 to 36 Lakhs (eligibility to additional variable salary & ESOP with advancement in performance & role)

Job Location

Mumbai

Overview Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)

Job Responsibility Handles all inbound and outbound calls made to customers Provides quality concierge service on each call giving fitness options basis requirement, booking trials, assisting in the final purchase Documentation of all calls and analysis thereafter Follow up with customers and ensure closure of leads towards conversions Handle special projects - involves taking single-point responsibility for a certain product offering, new initiative etc Requirements 0-3 years of work experience Strong communication skills ability to communicate clearly and effectively with customers Good listening skills Possess a flair for customer delight Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of Microsoft Office Intelligent, enthusiastic and self- motivated individuals Comfortable with long and unpredictable work hours

Experience

0 - 3 years

Remuneration

24 to 36 Lakhs (eligibility to additional variable salary & ESOP with advancement in performance & role)

Job Location

Mumbai
,

Profile Summary:

Employment Type : Full Time
Salary : Rs 2.0 - 4.0 Lakh/Yr
Deadline : 03rd Jun 2020

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