• Customer Engineer Jobs in United States Of America

  • HP Inc.
  • United States Of America, Usa

Job Description:

Responsibilities

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

Education and Experience Required
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills

Knowledge of corporate organization, job, and policies
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
HP Incarfix

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