• Customer Engagement Manager Jobs in Mexico

  • HP ENTERPRISE SERVICES
  • Mexico
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Schedule Full time

Shift No shift premium (Mexico)

Hewlett Packard Enterprise advances the way people live and work We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world

Aruba is redefining the IT EDGE Creating new customer experiences by building intelligent spaces and digital workspaces We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity

Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer The Client Manager leads the contract account team to meet the customers requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction Serves as the contracts principal representative to the customer, making business decisions and contractual commitments on behalf of the company Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the companys offerings

Responsibilities

Plans and directs the delivery of contracted business activities throughout the contracts lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6
Accountable for the financial performance of the contract - in terms of Revenue
Margin and Growth potential on the portfolio of contracts
Accountable for customer satisfaction with respect to annuity or outsourcing services
Establishes yearly budgets and controls expenses to achieve financial goals
Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions
Plans and directs the delivery of contracted business activities throughout the contracts lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6
Accountable for the financial performance of the contract - in terms of RevenueMargin and Growth potential on the portfolio of contracts
Accountable for customer satisfaction with respect to annuity or outsourcing services
Establishes yearly budgets and controls expenses to achieve financial goals
Leads more complex business negotiations or portions of extremely large contracts of >$10M across regions
Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer
May hire, lead, inspire, and manage a small account team
Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management) In this capacity, responsible for As appropriate to the contract agreement, assures compliance with the company and customers HR, PR, legal, financial, ethics and government related policies, strategies, and processes
Directs the planning, assessment and development of new business opportunities in partnership with the company sales
Develops and nurtures senior mgmt or executive-level relationships with the customer
Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan

Pro-actively contributes to the customers business improvement, planning and budgeting process
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders
Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners
Leads the Customer Management Office which includes Account Delivery Manager
Generates additional revenue thru product pull thru after an MS outsourcing

Education and Experience Required

Bachelors Degree or equivalent combination of education and experience
3-5years of Client Mgmt & 10 years industry experience
Track record of managing larger, somewhat complex portfolio of Annuity Services
Experience in large revenue deals to include combination of multi-country/ business unit/product line
Proven track record in business P&L management, financial concepts and contract law
Experience managing a business in start-up and growth phases
Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels
Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks Note Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing

Knowledge and Skills

Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of general business management principles and practices, financial management, and multinational program management #aruba

#LI-JW2

We offer
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it
Then lets stay connected!
https//wwwfacebookcom/HPECareers
https//twittercom/HPE_Careers

1046456

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
HP ENTERPRISE SERVICESarfix

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