• Customer Engagement Expert Jobs in China

  • SAP Labs Pvt Ltd
  • China
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Proactively engages customers post sale for Onboarding and first Project Initiation to ensure they get maximum value from SAP CP solutions; facilitates customer engagement and adoption by utilizing digital and social communication best practices, VIP webinars, thought leadership, etc
Build Demo and BOC for customer to drive Adoption

Build Account Relationships

Develops scaled relationship with multiple stake-holders, by establishing regular cadence of interactions (eg, email, Discovery Center Mission, remote Onboarding; maintains log of interactions
As an exception, regular calls, Customer Relationship Reviews, etc can be setup for most critical clients

Advocates for and becomes voice of customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need
Improve customer satisfaction over baseline as defined by Net Promoter metrics and generate maximum number of reference customers

Retention

Manage customer renewal, including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev req, legal, forecasting, etc) with the help of the Cloud Renewal Center

Create and maintain a rolling four quarter view of territory

Analyze data on usage, surveys and all other forms of feedback to form comprehensive point of view on clients/territory
Report on health & propensity to renew
Works closely with administration and renewals to ensure renewal forecasts are executed on-time

Manage Reference-ability

Spots highlight Innovation in Digital Customer Segment
Works closely with Innovation Pre-Sales to create Lighthouse References and drive Upsell

Effective Communication Management Secondary Objective

Know how to get things done through formal channels and informal networks
Engage client early to understand big picture, proactively position value and assist with
Scaling digital engagement tools such as Discovery Center

Relationship Management Tertiary Objective

Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc)
Works with Digital Nurture and local marketing to ensure customer engagement communication takes place frequently in the territory and are communicated to customers

Upselling/Cross-selling Tertiary Objective

Identify upsell potential Give sales information about potential opportunity for license sales
Identify cross-sell potential Give sales information about potential opportunity to sell other products

Skills & Competencies

Senior level business knowledge of the PaaS markets, including knowledge of the offerings in market today
Competitive knowledge of PaaS solutions, such as Google Cloud Platform, BlueMix, Azure, and forcecom
Experience with cloud solutions
Should have hands on experience with SAP Cloud Platform
Solution understanding of one or more SAP solution(s) in the area of SuccessFactors, Ariba, and SAP Business Suite/ S4HANA
Excellent communication (oral and written), presentation, program management skills
Experience in Commercial Negotiations and Contracting situations
Ability to work effectively in a complex matrix and global environment
Ability to develop, lead, and work effectively in virtual teams
Strong Communication skills
Proven effectiveness in building and scaling operational processes
Demonstrated ability to meet and exceed deadlines and a track record of achieving personal targets
Ability to adapt for unique business and cultural practices of each region/country
Occasional travel (10 PERCENT travel)
A self starter, with energy and drive and the ability to manage multiple priorities
Demonstrated background in solving issues of scale with out-of-the-box thinking

#GCGCO

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Program Manager, SAP, Cloud, CRM, Technology, Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 23rd Jan 2020

Key Skills:

Company Profile:

Company
SAP Labs Pvt Ltdarfix

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