• Customer Delight Executive Jobs in Noida,India - 25332311

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  • 0 - 4 Years
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Job Description:

Dear Candidate,

We are hiring forCUSTOMER DELIGHTExecutive for one of the leading Brand In IndiaPAYTM Details as follows;

FRESHERS / EXPERIENCED CANDIDATES WITH GOOD COMMUNICATION IN ENGLISH CAN APPLY

Salary Upto 15k IN HAND

ShiftDay Shifts For Female

Rotational For Male With One Side Cab

LocationNOIDA SEC 16

Profile Customer Support Executive - CCE

JOB DESCRIPTION

Process / LOB PAYTM
Job Customer Delight Executive
Location Noida
Reporting to Team Leader

PRINCIPAL RESPONSIBILITIES


  • Responsible for providing Voice support for customers on pre- orders and post order service

  • Performs work in accordance to standardized policies and procedures

  • Responsible for customer satisfaction through effective handling of customer problems

  • Work requires strong analytical ability to resolve complex issues in addition to effective written skills such as quality, productivity, first contact resolution, and attendance

  • Follows up with the clients for any special requirements

  • Maintenance of customer complaints

  • Customer feedback && surveys

  • Highlight customer issues to the concern authorities


CRITICAL SKILLS REQUIRED


  • Knowledge of customer service principles and practices

  • Problem solving ability

  • Customer focused && service oriented

  • Good Command on verbal && written English

  • Willingness to work in shifts (Flexible to work in 24 x 7 environment)

  • Passionate and Good command over English Language, ability to effectively communicate information in written format then you at the Right place! We are on the lookout for a customer advocate like no other Someone who can express themselves effortlessly and effectively in English

  • Demonstrated effective, clear and professional written and oral communication and attention to detail

  • Ability to embrace constant change with flexibility

  • Schedule flexibility to work at weekends

  • Relevant field experience will be preferred

  • Excellent spoken and written communication skills

  • Knowledge of Customers Culture

  • Versant score of 6+

  • Excellent team work and ability to work in distributed delivery environment


CANDIDATE SPECIFICATION


  • Any Graduate / Post Graduate

  • Fresher and Experience Candidate may Apply

  • Should be comfortable with Inbound

  • Must be flexible working in shifts

  • Agents should possess grammatically correct communication skills in written and Verbal English



WARM REGARDS,

HARPREET KAUR
TA-EXECUTIVE
8510836836
AMPLE RECRUITERS & TRAINERS

Profile Summary:

Employment Type : Full Time
Industry : BPO / Call Center
Salary : < Rs 50,000 - 1.0 Lakh/Yr
Deadline : 06th Jun 2020

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