• Customer Care Specialist Jobs in Brazil - 25086450

  • Brazil

Job Description:

Customer Care Specialist ( Job Number 1923883 )

Role Summary

The Customer Care Specialist provides direction and assistance to work group in order to meet assigned objectives Work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning

Essential Responsibilities

In the role of Customer Care Specialist, you will

Be the primary POC with customer for reporting project / contract/task order status / administration

Process contract actions and modifications, including obtaining and evaluating proposals, participating in and documenting negotiations, preparing and inputting modifications and generating all associated documents

Process invoices and resolves payment problems

Act as a part of a Center of Excellence team, which includes creating, maintaining and sharing best practices across different sites which support product lines

Be responsible for various reporting for the business

Support on-time delivery and proactively manage the order to meet the commitment with customers

Manage backlog for select products, ensuring proactive communications on delivery issues

Establish and maintain a highly effective relationship with sales team, supply chain, engineering, Finance, direct customers and channel partners

Drive continuous imp


Bachelors Degree in Engineering or Business Administration

Minimum of 3 years relevant experience in Commercial or Oil & Gas industry

Fluent both in English and Spanish

Strong oral and written communication skills

Advanced user of Microsoft Office tools (Word, Power Point and Excel)

Understanding of the Field Sales/Service and Product delivery processes

Computer proficiency PowerPoint, Excel and other Microsoft Office programs

Ability to multi-task and succeed in a fast-paced environment

Strong organizational skills

Mature self-starter able to work with minimal supervision

Experience working with government entities and government sub-contractors

Strong Customer Focus

Professionalism to interact with internal and external customers

Strong written and verbal communication skills

Strong problem solving and project management skills

SAP experience, SalesForcecom and / or Oracle

Work Location Campinas - So Paulo

Job Sales

Primary Location Latin America-Brazil-Sao Paulo

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petroleum/Oil and Gas/Power, Projects/Infrastructure/Power/Energy
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

Key Skills:

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