• Customer Care - Retail Back Office Jobs in Navi Mumbai,India

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Job Description:

Apply here for Customer Care - Retail Back Office

Location Mumbai/ Navi Mumbai

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Grade Executive

Location Mumbai/ Navi Mumbai

Educational Qualifications Minimum First class graduate/post-graduate

Upper Age Limit 28 years

Prior Experience Minimum 1 -2 years of experience in Customer Relations Management (CRM), preferably in BFSI segment

Skills Required Excellent Communication skills, listening skills and problem solving ability Knowledge of computers is essential Candidate should have excellent tele-selling and cross selling skills with an ability to handle pressure

Profile
> Attending Customer Care calls and client queries received via email regarding products and services of the Corporation
> Resolution of client queries and redressal of client grievances
> Attending marketing leads as per Marketing campaigns,product promotions, etc and routing the same to respective offices, where required
> Attending queries received as Online Feedback on the Corporations website
> Attending queries on Online Account Access facility of customers
> Making Outbound calls for updation of Mobile no, Email id, account details, etc and other compliance requirements
> Identifying and contacting high priority clients and extending support for increasing business
> Management and updation of database and records of client information and maintenance of daily reports

Grade Officer Trainee

Location Mumbai / Navi Mumbai

Educational Qualifications Graduates in any discipline with minimum 60 PERCENT marks in aggregate / Post Graduates with minimum 50 PERCENT marks in aggregate

Upper Age Limit 26 years

Prior Experience Candidates with experience in Customer care handling will be given preference Freshers can also apply

Remuneration Best as per Industry Standards

Skills Required Excellent Communication skills and should have good computer knowledge Candidate should have excellent tele-selling and cross selling skills

Profile
> Attending Customer Care calls and client queries received via email regarding products and services of the Corporation
> Resolution of client queries and redressal of client grievances
> Attending marketing leads as per Marketing campaigns,product promotions, etc and routing the same to respective offices, where required
> Attending queries received as Online Feedback on the Corporations website
> Attending queries on Online Account Access facility of customers
> Making Outbound calls for updation of Mobile no, Email id, account details, etc and other compliance requirements
> Identifying and contacting high priority clients and extending support for increasing business

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : Marketing/MR/Media Planning
Role : Marketing Strategy
Salary : As per Industry Standards
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Company
Stockholdingsarfix

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