• Customer Care Representative Jobs in United States Of America

  • Emerson Electric Co India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Interface between plant and sales office to meet monthly shipping targets Provide thorough updates and status reports to customers and Impact Partners Work with plants and buyers to prioritize orders and ensure customer satisfaction Support resolution of customer inquiries and adherence to customer request date Manage customer change orders and return material requests Proactively manage backlog execution from time of booking order to invoice

Accountable for

Timely and comprehensive updates to customer on a daily/weekly/monthly basis

Clear communication internally and externally effective management of all stakeholders including customers, Emerson Impact Partners, Regional Sales Managers, Order Entry team

Ensure excellent service standards and maintain high customer satisfaction

Primary Responsibilities

Customer Communication

Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region

Respond to all customer inquiries within 24 hours

Conduct weekly calls with Customers to ensure orders are being executed to the customer request date

Order Execution

Proactively manage backlog execution to deliver monthly POR shipment commitments

Work across multiple disciplines and with multiple stakeholders to ensure orders are entered, released from all holds, scheduled and executed in a timely manner

Manage all orders and ensure they have been correctly entered to ensure correct product specification, agreed delivery, certification, and documentation requirements

Partner with Order Entry team to discuss potential order execution holdups, errors, etc

Prioritize order execution with buyer and plant to ensure customer requirements are met

Coordinate inspection if required

Status Updates

Proactively manage order backlog

Assist in sales shipment forecasting

Provide reporting on order status

Follow up on commitments and delivery milestones with the plant

Change Order Management

Provide technical and application support for customer inquires

Resolve and process customer return material requests

Provide after sales support as necessary


Suitable degree in business related field

Prefer 1 year in the flow control industry with knowledge of valve and actuation applications or related knowledge of fluid mechanics and electro-mechanical equipment

Effectively work across company departments in order to produce quick results to a customer

Self-starting and action oriented

Ability to multi-task and manage competing priorities

Proficient computer skills including Excel

Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others

Experience with Oracle strongly preferred


Communicates Effectively

Action Oriented

Customer Focus

Able to lead change through influence

Work Authorization

No calls or agencies please Emerson will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status We are committed to providing a workplace free of any discrimination or harassment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Emerson Electric Co India Pvt Ltdarfix

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