• Customer Care Manager Jobs in United States Of America

  • TE Connectivity Ltd
  • United States Of America, Usa

Job Description:

Customer Care Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world

Job Overview

This position is the primary contact and communication focal point between the customer and the production plants The Customer Service Advocate is responsible for maintaining customer business relationships in order to provide total customer satisfaction The individual provides information and analysis to support business plans and strategies He/she acts in conjunction with Sales & Marketing teams to influence customer business decisions relating to TE Medical Products

This role is an individual contributor role, but it will manage a portfolio of customers


Coordinates customer/TE Medical Products relationship
Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed upon commitments
Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood
Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc)
Takes complete ownership of problem resolution
Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business

Provides timely, accurate, complete responses to customer or sales inquiries

Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements

Provides information and analysis on customer and market trends to Business Segment Manager

Develops and presents strategies for addressing strategic customer issues, competitive threats, or to gain additional business

Coordinates meetings and general information exchange between customer and TE Medical Products


Is an active participant in customer visits to TE facilities and makes visits to customer locations when required

Represents the customers point of view during internal decision-making process

Assists Business Segment Manager in development of quotation proposals

Creates and maintains customer orders in MRP system or provides direction for this activity to designated staff member

Ensures accuracy of information in system, including requesting customer drawings and/or latest revision levels

Ensures compliance to Quality System for order management

Assists in streamlining order management systems

Works with customer and Sales to prepare and monitor monthly sales forecast by customer and product

Solicits bookings to support committed bookings level

Provides analysis on forecast and actual trends, and regularly communicates issues and implications to Operations and Business Segment Managers

Initiates formal NPI team activity and prepares initial information on new product order opportunities

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:

TE Connectivity Ltd



Company Turnover
10000 10000+ Crores

Company Size
10001 10001+ Employees

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