Job Description:


    •         Managing Inbound and/or outbound calls

               Following various communication scripts when speaking to a customer;

               Identifying customer needs, answering questions and providing solutions/alternatives to issues;

               Upselling products and services wherever possible;

               Building sustainable customer relationships;

               Keeping records of all conversations organized;

               Building product knowledge; and improving performance and achieve targets

               Maintaining and improving quality results by adhering to standards and guidelines


Profile Summary:

Employment Type : Full Time
Industry : BPO/ITES
Salary : Not Mentioned
Deadline : 22nd Dec 2019

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