Job Description:


 









    •         Managing Inbound and/or outbound calls



               Following various communication scripts when speaking to a customer;



               Identifying customer needs, answering questions and providing solutions/alternatives to issues;



               Upselling products and services wherever possible;



               Building sustainable customer relationships;



               Keeping records of all conversations organized;



               Building product knowledge; and improving performance and achieve targets



               Maintaining and improving quality results by adhering to standards and guidelines









 

Profile Summary:

Employment Type : Full Time
Industry : BPO/ITES
Salary : Not Mentioned
Deadline : 22nd Dec 2019

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