• Customer Care Executive Jobs in Mumbai,India

  • A leading Consulting company

Job Description:

  1. Manage large amounts of incoming calls

  2. Generate sales leads

  3. Identify and assess customers’ needs to achieve satisfaction

  4. Build sustainable relationships and trust with customer accounts through open and interactive communication

  5. Provide accurate, valid and complete information by using the right methods/tools

  6. Meet personal/customer service team sales targets and call handling quotas

  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents

  8. Follow communication procedures, guidelines and policies

  9. Take the extra mile to engage customers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - Both BPO Type,Non Voice Process - Both BP
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

A leading Consulting company
A leading Consulting company in mumbai

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