• Customer Care Executive Jobs in Gurugram

  • Saisun Outsorcing Services
  • Gurugram

Job Description:

POSITION - Customer Care Executive ( Voice Process )
Specific Tasks To manage all mails from customers and ensure response and completion of all requests
To process reservations received through emails or other specified medium, in the reservation system
To manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times
To assist and handle all aspects of reservations for customers and bookers
To be aware of all company policies, rates, events and promotions
To be up-to-date with information to answer customer queries efficiently and satisfactorily Will be responsible for resolving issues for customers, particularly when reservations are not logged correctly or there are problems meeting customer needs
Follow up to ensure that appropriate actions were taken on customers requests , Refer unresolved customer grievances or special requests to designated departments for further investigation
To be patient and understanding when dealing with customers who have issues or irate customers
Coordinate with internal respective department (s) and manage all communications and resolution for booking Identify and solicit up-selling opportunities within the customer care experience
They must also have a sincere desire to help and a willingness to take the initiative to find solutions without assistance from management, whenever possible
To monitor VVIP reservations and ensure seamless service delivery
To be able to handle crisis period
To inform supervisor of all issues and coordinate to resolve same
In addition to the above you would also be responsible for any other job assigned by you superiors from time to time
Interested candidates forward your updated CV or can contact on the same
Email Id harshitasaisungroupin
Contact Number 9300755707,

Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Saisun Outsorcing Services
Company Profile
Saisun Outsourcing Services Pvt LtdLEADING COMPANY IN GURGAON

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