• Customer Care Executive CCE Jobs in Noida,India - 25059202

  • Nimbushire

Job Description:

Responsibilities

To efficiently handle leads traffic generated through our website, call, chat and email as per the defined service guidelines

Understand customer requirements and suggest venues that would fulfill the requirement criteria

Calling customers, assisting them in venue selection and convincing them to book with our venue partners

Close coordination/ follow-up with customers and venue partners to ensure leads are converted to successful booking of venues

Understand and offer VenueLook products & services to customers

Build rapport and establish long term relationships with customers and venue partners

Handle customer or venue partner escalations and resolve them in the best possible way

Proactively identifying customer and venue partner issues and provide appropriate solutions

Skills We Are Looking For

We are looking for a young and energetic candidates who

Have Excellent Communication and Negotiation Skills

Are creative and analytical problem solvers with a passion for excellent customer service

Are Target Oriented and have ability to take up ownership

Have a desire to delight & exceed customer expectations

Other Requirements

Minimum educational qualification Graduation/ BTech/ MBA/ Hotel Management

Must be flexible with shift timings and working on weekends in a 6 days a week environment (currently we are operational from 9AM to 9PM in two shifts, 9AM-6PM & 12PM-6PM on rotational basis)

Experience Required 0-3 Yrs
,

Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 10th May 2020

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