Job Description:


Req ID 56999


Customer Care Collections Associate to join our team in Noida , Uttar Pradesh (IN-UP) , India (IN)


In these roles you will be responsible for



  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables

  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs

  • Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims

  • Analyzing medical insurance claims for quality resolution

  • Resolving complex situations following pre-established guidelines

  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

  • Organizing and completing tasks according to assigned priorities




Requirements for this role include



  • Ability to work regularly scheduled shifts from Monday-Friday 1730pm to 330am IST

  • University degree or equivalent that required 3 years of formal studies of the English language

  • 1 year(s) of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English

  • 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools

  • 1 year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions


**The shift timings can be changed as per client requirements Additionally, resources may have to do overtime (paid) and work on weekend s basis business requirement


**All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material


Job Segment Consulting, Cloud, Technology

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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

NTT Global Delivery Services Limited
NTT Global Delivery Services Limited

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