• Customer Care Agent Jobs in United States Of America

  • Mondel?z International
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Customer Care Agent ( Job Number 1909169 )


Mondelez International, Inc empowers people to snack right in over 160 countries around the world Were leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum Our 90,000 colleagues around the world are key to the success of our business Great people and great brands Thats who we are

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where youll integrate our end-to-end demand-driven supply chain Working from farm to shelf, youll connect plants with customers to deliver best-in-class service in the most efficient way Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf

Job Scope

As part of the Wilkes Barre Operations team, the DSD Customer Care Specialist is responsible for providing support for branch logistics, sales and retail customers through issue resolution and communications between all Customer Service Ops Groups in relation to DSD and to a lesser extent, Warehouse operations

Key Responsibilities

Use telephone and computer systems to resolve issues related to Mondelz International DSD Delivery System

Accurately document and communicate key information pertaining to late drivers, refusals, profile updates, and Master Data issues

First point of contact for GPS phone issues

Order entry and processing


Processing of redeployments

Processing of Warehouse orders

Delivery Group Settlement

Credit adjustments

Warehouse claims processing

Functional Technical Competencies Gained in Role

Proficiency in SAP-ECC
iCare and IRA systems
Thorough knowledge of Customer Service practices, philosophies, policies, procedures, functional needs and capabilities

Lominger Competencies Gained in Role

Understanding others
Problem Solving

Relationships (Internal / External)

Customer Service Ops-DSD Routing/Processing, Master Data, Credit, GPS Super Users, and Reporting
DSD Sales
DSD Branch Logistics
Retail Customers


Lominger / Leadership Competencies Necessary for role & Level of Expertise

Decision Quality Beginner
Learning on the Fly Beginner
Peer Relationships Intermediate

Functional / Technical Competencies Necessary for role & Level of Expertise

Communication and Organizational Skills Intermediate
Ability to Multitask Beginner
Keyboarding and Data Entry Skills Intermediate

Minimum Education Experience Required

Associates Degree Preferred

Mondelz Global LLC is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law

Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance

Applicants must complete all required steps in the application process, including providing education and work history, in order to be considered for this position All applicants will receive an email after submitting the first stage of the application This email will include a link to return to the second stage of the application process If you had previously submitted a resume, you will need to confirm/verify education and work history For those that did not submit a resume, you will need to manually enter education and work history

Primary Location NA-US-Pennsylvania-Wilkes Barre

Job CS&L Cust Logistic Dev & Solutions

Schedule Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Warehouse
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Mondelz Internationalarfix

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