• Customer Account / Collections Specialist Jobs in United States Of America

  • HP ENTERPRISE SERVICES
  • United States Of America, Usa
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

Hewlett Packard Enterprise is an innovative, dynamic company with a rich past and a promising future Originally Hewlett-Packard Company, HPE has continuously reinvented itself Today, HPE is one of the worlds leading technology companies and provides wired and wireless networking, servers, storage, IT and Cloud services for the next generation of IT infrastructure

This customer account/collections specialist position manages the customer invoice collection process (if applicable) The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays) The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience The CAS will be responsible for meeting the companys AR targets, the role will work very closely with the customers accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed

Responsibilities

Service requests of customers through different access channels (email, phone, post, customer portal) Build and maintain strong internal and external customer relationships Demonstrate understanding of customer infrastructure, processes, and key customer contacts

Collection & Delinquency Management Prepare monthly collection strategies and establish action plan to meet/exceed metrics Report progress during AR review meetings and effectively forecast month-end metric results Manage collection balances per Customer Target Open A/R > 30, 60, 90,180 days Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures Document all collection activities in required applications

Team Communicate/escalate any customer changes quickly, consistently and effectively Collaborate and engage with team members providing valuable input for customer projects/solutions May act as a team or project leader validating deliverables and team decision making processes Proficient and compliant to internal processes and policies Demonstrate sound judgment, prompt follow-up, and timely escalations Proactive interaction and collaboration with various internal and external stakeholders

Competencies

Strong verbal skills resulting in successful collection of fees
Demonstrate verbal and written communication and customer service skills
Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
Effective organization, detail oriented, time management, prioritization, follow-up and execution skills
Effective problem solving and issue resolution skills

Experience

First-level university degree or equivalent experience
1-2 years related experience in a professional collections position Collection experience as it relates to financial, customer service and customer delivery preferred

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HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
HP ENTERPRISE SERVICESarfix

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