Job Description:

Job Title Assistant Manager - Client Experience Job Location Mumbai, Goregaon (India) We are looking for an Assistant Manager to oversee & drive the Client Experience team The CE team is responsible for improving client experience with all of Crimsons brands and offering with the intent to improve retention and revenue

The role requires one to manage a team of 4-5 associates, gradually; including Expats, with a primary focus on capturing the clients voice, understanding needs and requirements and driving improvement across the organization Oversee & drive Client Experience improvement initiatives Influence client experience and build loyalty with the intent to improve retention and revenue

Designation Assistant Manager

Key Responsibility The role of this position will entail the following

To capture client voice through feedbacks and everyday issues and converting them into actionable plans for continuous improvement
To work with internal departments to ensure all feedbacks and improvement areas are addressed completely to the best of quality and effectiveness
To improve client retention through effective client servicing lend a listening ear and ensure client needs are well understood and implemented
To oversee the development and management of critical client retention programs
To drive innovation and improvement in capturing and use of client feedback
To manage a team of 4-5 associates, including Expats

Desired Candidate Profile Preferred Skills Minimum 3 years experience in a role focused on client feedback management, customer experience enhancement, or grievance redressal
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Hands-on experience in client servicing one with a focus on understanding and addressing client grievances would come very handy
Team Management experience preferred
Experience in Editing, Translation, STM Industry would be preferred

Key Competencies Relevant experience in Client Servicing and CRM Department
Possesses strong verbal and written communication skills
Good time management and scheduling skills
Good research & strong analytical skills
Strong negotiation and influencing skills
Problem-solving skills
Team Management
Hands-on experience using MS Office, especially MS Excel, MS PowerPoint, MS Word

EDUCATIONAL BACKGROUND Graduation in any field Candidates having completed CRM courses or having experience with CRM applications like sales force are preferred

Please note its an URGENT opening so please share your resume IMMEDIATELY on hrcrimsonicom to grab this opportunity

Contact Team Human Resources, Phone 91-22-61935076/77/78/79, Email hrcrimsonicom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:


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