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Description

Job Title CSO - JML Apps Lead Job Location Chennai

Manage the shift and operations of the GTA team, handle day to day projects and tasks by meeting SLA and regulatory/Audit requirements

Management presentation and communications

Business and IT stakeholder Management

People management

Resource Management

What will you be doing The role involves the responsibilities of Shift management and to ensure tasks are assigned to team members and they process them to meet SLAs

Complex issue investigation and coordination to closure by taking end to end ownership

Ad Hoc Reporting where appropriate

Key responsibilities include Request fulfilment, Incident, change & Problem Management

Maintain open and timely communication with relevant business and IT personnel

Participate in planned Disaster Recovery tests

Escalate technical and non technical issues to management and support teams as required

A successful candidate for this role should be able to provide guidance & coach the team and handle escalations where necessary

Manage customers expectations through ongoing communication

Ensure all documented procedures are followed in relation to account administration and are up to date

Liaise with Audit and IRM teams, ensuring best practice is adhered to at all times

Troubleshooting problems in relation to the applications supported and escalate technical and non technical issues to management and support teams as required

Ensure the tasks are processed in a timely manner and SLAs are maintained

Manage customers expectations through ongoing communication

Liaise with QA team for Data clean-up activities and related ad-hoc projects

Ensure strict adherence to Group Governance and Security standards, in particular to the above responsibilities

Mentor team members and colleagues to develop their personal competencies

Facilitate meetings on a frequent basis to identify problems and continuous improvement solutions

Provide strategic direction to Barclays Identity Management Roadmap

Contribute to the firms compliance risk assessment process

Detailed analysis of repetitive manual processing and human error prone workloads Work with Development/App Support teams to recommend new ways of automating such items

Provide management metrics reports on a weekly, monthly and ad-hoc basis as required

Analyse and prioritise projects to onboard new services into GTA

Excellent in Stakeholder management and collaborative

What were looking for

IT related degree with majors in Computer or related discipline from a reputed/top tier institute

Experience in technical support, Access and Identity Management and experience with ITIL concepts and best practices

Team management experience

In-depth Knowledge on Access and Identity Management & IT Service Management

Strong analytic, incident management and problem management skill set

Experienced at implementing or managing risk management processes and tools

Strong analytic, incident management and problem management skill set

Good understanding of financial regulatory and compliances standards

Good understanding of Information Security standards

ITIL V3 foundation certified

Must be very confident while communicating with senior business and IT management and should have good presentation skills

MS Excel / Word/ PowerPoint Advanced

Strong People management skills

Skills that will help you in the role

Experience in providing Mentorship and feedback to team members to help them perform better and realize their career goals

Have the ability to recognize and develop talent via training or mentorship

Have worked with geographically distributed teams to effectively leverage the benefits offered by staff working in different time zone

Powershell Scripting Knowledge

Project Management

Where will you be working Chennai

At Barclays, each day is about being more as a professional, and as a person Be More Barclays represents our core promise to all current and future employees Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility then please discuss this with us

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 08th Mar 2020

Key Skills:

Company Profile:

Company
Barclays Bank PLCarfix

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