Job Description:

CSM Operations Analyst Req I D AB_9273424

Rate DOE

Primary Skills Saas Reporting, MIS Reporting

Description Duties
This position is part of the Adobe Global Services (AGS) CSM Operations (CSM Ops) team and is mainly responsible for fulfilling requests to ensure customer accounts, systems, or product queries or updates are completed by defined SLA terms The ideal candidate should be highly motivated to work with our AGS team to support their requests and identifying methods to increase account activity efficiency In addition, they should be able to foster a collaborative environment in a cross-functional organization

What youll do
Successful CSM Operations Specialist candidates have a proven track record of achievement in the following areas
Ability to work with multiple systems at once
Prior understanding of Americas as a region
Update account, product, and system settings in bulk or manual methods
Query and summarize customer usage data on scheduled or ad hoc requests
Engage other Adobe team members to resolve tasks This includes working with Credit/Invoice, Order Management, Finance, Consulting, Customer Service or Consulting
Audit accounts
Query product usage reports
Continuously interact with Account Teams to identify opportunities to improve customer product and service experience
Maintain high levels of satisfaction and engagement among key stakeholders from Account teams
Provide timely account or issue executive summary status reporting both to customers and customer success teams
Collaborate with Account teams to identify, strategize and close upsell and cross-sell opportunities
Contribute internally to the Account team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific domain or process area

Must be a Graduate
Self-managed, responsive, and dedicated to client success
Excellent organizational and communication skills - both verbal and written
Ability to work efficiently on MS Office applications Excel, PowerPoint, Word
Demonstrated ability to deal with change and be a team player
Understand customer business objectives and provide inputs that help drive Customer Success Outcomes
Engage with onsite Customer Success Manager teams as part of a blended team with other resources aligned to the account
Co-create a customized plan that aligns corporate goals, key business measures / KPIs, and a practical implementation path
Strong self-starter with the ability to build, develop and manage relationships with internal teams and assigned customer
Flawlessly execute activities, with high attention to detail, organization and process
Strong communication and interpersonal skills, with the ability to effectively navigate, mediate conflicting viewpoints and foster dialog
Help to optimize, implement and manage the processes and tools to drive overall efficiency and productivity across the team, while ensuring a great customer experience
Demonstrated ability to communicate, present and influence credibly and effectively at various levels of the organization
Strong teamwork and facilitation skills with the ability to
Balance conversations within groups
Offer suggestions and improvements to process and work effectively with all personalities
Genuine interest and passion for learning
Displays Professional behavior and strong work ethics
Strong business acumen and curiosity about the customers business
Ability to work in the Americas time zone (Night Shift)

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely Were passionate about cultivating great leaders throughout the organization and we understand that product innovation comes from people innovation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Recruitment/Placement Agencies, Consulting Services
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:


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