• CSA / Client Support Tech Jobs in United States Of America

  • Jacobs Engineering Group Inc.
  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

CSA/Client Support Tech - ( ATE0003YR )


Are you interested in being part of a team that configures, operates, and maintains the network and IT infrastructure for the US Air Force 96th Test Wing and 53rd Wing If so, join the Jacobs team and directly impact the Air Forces ability to put weapons on target in all battlespace media

The 96th Test Wing is the test and evaluation center for Air Force air-delivered weapons, navigation and guidance systems, Command and Control systems, and Air Force Special Operations Command systems
The 53rd Wing is the focal point for the combat air forces in electronic warfare and is responsible for operational test and evaluation (OT&E) of advanced equipment and systems

Both Wings are headquartered at Eglin AFB, FL, adjacent to the white-sand beaches and crystal-clear waters of Northwest Floridas Emerald Coast

To learn more about the Emerald Coast, click here


We are seeking a skilled client support administrator (CSA) to support the 53rd Wing Technical Support Services (53rd WTSS) contract, to provide the Air Force information technology (IT) services Position will be located at Eglin AFB, FL

The successful candidate will support the Norway / Italy Reprogramming Laboratory (NIRL), part of the F-35 Partner Support Complex (PSC) at Eglin AFB, FL Required support includes, but may not be limited to, providing first-line response and assistance to solve customers administrative and technical problems on client-level workstations and end user devices, their operating systems, peripherals, and applications

As such, the CSA is responsible for performing tasks which require touching the desktop computer or related devices Given this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances Perform Tier 1 and Tier 2 help desk support

The candidate will provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements Provide prompt responses to users for problem resolution Responsibilities include informing users of pertinent network information including planned network downtime Ensure system security in compliance with customer policy including virus protection, system patches, software updates Temporary travel may be required

The successful candidate will apply his or her experience with and knowledge of wide variety of applications, operating systems, protocols, and equipment to perform the following tasks

Install, configure, and maintain end-user workstation hardware, software, and peripherals
Install and maintain peripheral equipment, such as printers, modems, scanners, etc
Ensure limited user access and access permissions on computer systems are imposed and maintained
Provide technical and product support, and assist customers with setup (email, browsers, printers, files, etc)
Work closely with the Information System Security Officer (ISSO) for data transfers and media creation
Facilitate and coordinate user account creation and modification
Manage user support


Required Experience

Active/valid Secret clearance with an investigation close date no older than 55 years at the time of application
Must be clearable to TS/SCI-eligible using prescribed USG
Must be willing to submit to a CI polygraph
Must have DoD 857001-M IAT-II certification or better (ie Security CE or better)
Minimum of 2 years of hands-on experience in the configuration and installation of new PCs, installation of needed peripherals and software, and physical attachment of PC to network


AS degree in information systems or computer science and two (2) of directly related experience or any equivalent combination of education, experience, training and certifications
Microsoft Certified Professional highly desired
Formal training in Microsoft hardware and software systems highly desired

Desired Skills

Knowledge of Windows 7, 10, DNS, WINS, Active Directory and Exchange, and Microsoft Office Suite products is essential
Strong working knowledge of, and experience with computer hardware, software and peripheral devices in a diverse environment

Essential Qualifications

Ability to quickly adapt to new situations
Ability to work effectively with strong, diverse personalities
Demonstrated ability to offer exceptional customer service
Outstanding verbal, written, and interpersonal communication skills
Strong commitment to team environment
Must be a self-starter capable of multitasking and efficiently managing your time in a dynamic environment while requiring minimal levels of supervision and/or unsupervised
Must possess the interpersonal skills necessary to deal politely and effectively with a diverse group of stakeholders
Ability to work well under pressure in a dynamic environment, with demanding deadlines while ensuring internal/external customer needs are met

Essential Functions

Work Environment

Office setting that includes sedentary physical effort However, may include lifting of weight up to thirty (30) pounds as necessary Must be able to work well with co-workers and all levels of management No hazards on job or unusual

environmental conditions Periodic/occasional travel may be required to include both continental US and/or overseas locations

Physical Requirements

Work may involve sitting or standing for extended periods of time Position may require typing, and reading from a computer screen Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required

Equipment and Machines

Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required


Monday-Friday 700 am - 430 pm Regular attendance of scheduled hours is extremely important Punctuality and regular attendance are necessary to meet deadlines Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements

Other Essential Functions

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers Must have clear, concise and accurate communications skills in English, both verbal and written Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others Must maintain a positive work atmosphere by behaving and communicating in a professional manner Independent personal transportation to work site is required Travel to and from customers locations may be required to support projects This may involve airline travel In some cases, accommodations can possibly be made for POV, if necessary When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion

Jacobs is a global technology company, delivering solutions for a more connected, sustainable world We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness Jacobs deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients at locations around the world

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Engineering/Projects, Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Feb 2020

Key Skills:

Company Profile:

Jacobs Engineering Group Incarfix

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