• CS Engineer Jobs in Bangalore,India - 25695485

  • Aptean
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

CS Engineer

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IN-Bangalore

Would you like to be a part of the organization where high energy meets intellect If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions In todays fast-paced, highly competitive economy, organizations dont have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do Aptean is on a mission to end those workarounds with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo Thats why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations

Aptean is focused on providing products and solutions to customers in specific verticals Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models Apteans products deliver value at lowest total cost of ownership and scale with needs of our customers Most of our products and solutions are leaders in the vertical market segments they serve

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market

Position CS Engineer

Job Requirements

Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory
Code debugging skills (not writing the code, but just reading through the code and understanding the logic)
Good understanding of database as SQL (writing queries, running performance tools etc)
Excellent written and verbal communication

Requirements SQL Support, Troubleshooting, Debugging, Active Directory

Shift Timings Night Shift

Experience 3 years

The primary duties for this position include but are not limited to

Technology Proficiency

Provide technical assistance to customers on Aptean products via phone, email and/or remote access
Perform advanced problem analysis and isolate problems of a complex level of difficulty
Reproduce customer issues in house
Publish articles in our in-house knowledgebase
Able to learn a wide variety of technologies at a rapid pace
Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system
Ensure adequate telephone ACD queue coverage
Communicate appropriately and provide regular updates to customer and management

Teamwork
Achieve and maintain targeted KPAs such as number of cases closed or issues resolved, along with other established goals
Along with the Technical Support Manager, set realistic personal training and product certification goals
Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications

Professional Communication
An excellent customer service attitude and the ability to interact with customers in a professional manner are required
Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
Strong written and verbal communication skills
Leadership
Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner
Can do attitude with a strong will to lead by example
Ability to follow directions and be self-motivated

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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