• CRM / RightNow Solution Consultant Jobs in Gurgaon,India - 25088543

  • VIRTUOS DIGITAL LTD

Job Description:

This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who understands how business works and how CRM solutions can support the business

Roles & Responsibilities The role is customer-facing, and at the same time a cross-functional interaction to deliver the the project successfully, so ideally the candidate should have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles

In this role your responsibilities will include

Assist with pre-sales demo preparation of Oracle Service Cloud applications
Assist with solution definition, effort estimation and project planning
Provide expertise on Oracle Service Cloud product features, configuration and customisations
Design, configure, support testing and production migration and deployment of Oracle Service Cloud solutions
Support the application upgrades, enhancements and fixes of our clients instances as part of Managed Services
Learn and gain skills with new products and features as they emerge to facilitate and champion innovation via pre-configured industry solutions

Skill set and Qualification Qualification

BE/ B Tech preferably with Computer Science or Related discipline from renowned institutes/colleges

Experience

Must Have

2 years to 7 years of experience in Oracle CX Practice, preferably Service Cloud

Good to Have

2 years of experience in other Oracle CX Practices like Sales Cloud, Marketing Cloud and Social Cloud

Soft Skills

Experience in working within a client facing environment
Exceptional presentation and communication skills
Should be an analytical thinker and ability to pay attention to details

Technical/Functional Skills

Preferably having one of the following certification with Oracle Service Cloud

Oracle RightNow Cloud Service 2016 Technical Implementation Essentials 1Z0-326
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325

Fundamentals

Oracle Service Cloud application overview
Navigation (panes, ribbons, explorers, and help)

Initial Setup

Navigation sets, profiles, permissions, and queues
Staff accounts, groups, and passwords
Customizable menus and values

Core Functionality

Business rules (states, functions, variables, conditions, expressions, and actions)
Workspaces (displaying and editing records)
Workspace rules and triggers (dynamically adjust display, behavior, and values)
Custom objects, and relationships (packages and deployment)
Creating and monitoring answers and the knowledge base
Service level agreements (SLAs), response times, and holidays

Agent assistance

Guided assistance (questions, answers, responses, and branching)
Agent scripts (pages, fields, controls, questions, branching, rules, and events)
Workflow processes and templates (user interface, automation, search, and decision elements)

Interactions

Messages, templates, notifications, emails, and tracking
Surveys and results
Chats, routing, skills, and advanced routing
Mailboxes (outgoing and incoming), email addresses, and distribution lists

Technical Skills

All of the above and strong coding skills in one of the areas such as Net, PHP, Java and Bootstrap Technologies People familiar with Angular JS will be preferred Having experience in the following will be preferred

Add-ins (Net for Classic/advanced Agent Console, Java script for BUI)
Custom Script and Custom Processes (Event Handlers)
Customer Portal Development
Experience integrating with REST APIs

What we are looking for We are looking out for Oracle Service Cloud Consultant, who will be working closely with our Project/Delivery Manager, pre-sales team and consulting team to support pre-sales, design, configure, implement and support the delivery of the Oracle Service Cloud Solution to our clients

We are looking for truly Virtuoso teams who can bring aggrandized value to our business offerings and help our customers succeed with superior customer experience edge

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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