• Country Manager/ Team Leader - Counselling Study Abroad Jobs in Gurgaon,India

  • College dunia web pvt ltd

Job Description:

Country Manager/ Team Leader - Counselling Study Abroad 1 Years experience

No of positions 5

Location Gurugram


Should have good knowledge of sending students to abroad

Should have good knowledge of sending students to abroad

Training the Junior Counselors/Trainee Counselor

Training tele-counselors on how to file an application, visa applications, applying for accommodation and preparing students for their studies in the overseas

Applying to various universities/colleges overseas

Maintaining accurate ledger and computer records of students counselled and applications sent to the Universities, overseas

Liaising with students, partners and client institutions

Assisting with the general running of the office to ensure smooth operations

Filing Visa Applications with the respective embassies

Prepare reports on students and activities as required by the administration

Maintain and update daily work database and ensuring daily, weekly and monthly goals

Closely monitor lead numbers and track conversion rates and make improvements

Measure & report call center & agent performance Research, identify and implement new opportunities

Classify the calls based on their importance as per defined criteria Identify and escalate priority students

Follow up customer calls where necessary Complete call reports and Dispositions


Work Experience 1 Years in Study Abroad Consultation

Result-orientated and able to work under pressure to achieve targets

Committed to work long-term

Excellent command of spoken and written English as well as the local language

An ability to communicate effectively with colleagues, students and other members of the public of all age groups and social backgrounds

Ability to learn on own initiative and research best study options for students

Flexibility over working hours

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 15th Feb 2020

Key Skills:

Company Profile:

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