• Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Act as the Escalation point at which relevant client (all IMS APAC or EMEA or US)queries are tracked, with proactive management to ensure
timely response and resolution
Review KPI and MI on a monthly basis with the view of improving and enhancing current processes and/or introducing new procedures where applicable and suggest changes and get it approved
Ensure the Asset Servicing (Corporate Actions and Income) Oversight function follows prescribed governance and compliance practices and any deviation is escalated immediately
Act as single point of contact for Income/ CA related escalation and required replies provided to client with a sense of urgency
Act within the SSC risk culture and escalate accordingly all potential incidents that could lead to financial loss and/or reputational damage to SSC Ensure that all Incident/Error reports submitted by Business Control Team are completed in an accurate and timely manner and all ATPR s are adhered to
Work along with the Manager to on ensuring a Risk compliant environment is maintained Should act as an SME in clarifying queries from JV processing team and or client Ensure all Corporate Actions Oversight procedures are reviewed and maintained on at least an annual basis Review the Corporate Actions and Income Processing SLA with the JV on at least an annual basis
Ensure all documentation relating to Corporate Actions Oversight (procedures, checklists, SLA) adheres to SSC corporate standards and are reviewed periodically and signed off
Conduct (at least) monthly meetings with offshore JV teams and keep an agenda, minutes and action log maintained and are uploaded to the appropriate SharePoint/Collaborate sites Ensure monthly KPI figures are agreed and discussed on a monthly basis with the offshore teams Perform work independently within scope of established guidelines and according to specific procedures
Assist in the transitions process of new clients/accounts Ensure timely and accurately to Client s issues and inquiries via Email and IMT/IQM Proactively manage offshore query resolutions within IMT/IQM environment to ensure responses are sent in an accurate and timely manner to clients Participate and contribute to Client meetings and ensure attendance where necessary in Client Service organized Client meetings Provide guidance, support, act as resource and assist team members from multiple operational areas for both onshore and offshore locations Participate and/or manage Projects assigned by the Head of Dept, potentially with colleagues and clients in multiple locations Complete system testing for Change Control enhancements where appropriate Complete any ad-hoc tasks as identified by the line manager Provide Subject Matter expertise for complex system architecture queries/changes relating to Corporate Actions functions Ensure significant matters are escalated to senior management, relevant functional heads and to legal entity boards as appropriate
Take charge of the team in Managers absence and ensure all Administrative activities are taken care of
Work Parameters or Boundaries (eg Internal Procedures)
Ensure all activities are compliant with corporate standards
Maintain clear and effective communications with immediate colleagues and Senior Management
Adhere to internal procedures and best practices at all times
Finance, business, technology qualifications and/or equivalent or relevant industry experience
Previous Level of Experience
Extensive asset services or asset management experience, including investment operations
Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines
Working knowledge of Corporate action and income process and different market practices
Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations
Experience of writing and reviewing business specifications, projects and data mapping
RKS, OSA, MYSS, GIMS, IMT, ESP, EDW knowledge beneficial
Skills - interpersonal, numerical, problem-solving, analytical, etc
Excellent analytical skills and ability to analyses on the spot
Good team working skills
Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority
Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
Flexibility in working outside of your responsibilities and areas of expertise
PC literate Word, Excel, PowerPoint skills necessary
Able to communicate effectively with clients and colleagues at all levels
Requirement for business travel and possibly at short notice
Flexible working hours will be required,

Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

State Street Corporation
At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk

Why not try out our free online tutorials and gain an edge?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status