• Contributor Product Specialist Jobs in Bangalore,India - 25140338

  • Sabre Holdings Pvt Ltd

Job Description:

Contributor Product Specialist

Location Bangalore, IN, 560066

Company Sabre

Req ID 48517

Job Family Information Technology/Software Development

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company



GENERAL DESCRIPTION

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products

Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs

Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues

Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests

Recognizes repetitive customer issues to facilitate the development of quality products

Communicates effectively in written and spoken English with co-workers and customers around the world

Responsible for successful completion of training provided by the company on the designated product suite of support

Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal

Makes a conscious effort to contribute value-added services and ideas to our customers

Demonstrates effective teamwork skills

Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement

Consistently meets established KPI targets tied to yearly DPM objectives

Shows proficiency using Siebel CRM tool

Applies technical knowledge which may include Unix/Linux , Windows operating systems May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems

Monitors and resolves the issues that are reported by the customer Must have the ability to evaluate the impact of the issue to the customer and escalate issues Act as the lead interface with the customer, internal or external, regarding support on our products

Ensures that approved methods, processes, and tools are consistently used

Ensures that customer needs are satisfied by providing specific product support Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customers need and within organizational expectations

Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment

Hold scheduled calls with customers to review Service request status and prioritization

On-call duties will be required

Demonstrate sense of urgency for sensitive issues

May participate in customer visits and cutover support

Collaborate in drafting and reviewing customer communications

Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Job Requirements

Bachelors degree or equivalent technical experience strongly desired

Strong experience in technical troubleshooting is required

Airline or travel agency experience is a plus

Proficient English written and oral communication skills Command of a second language would be desired

Identify problems and be able to determine when appropriate escalation is required

Must be willing to travel 10-25 PERCENT of the time

Experience using CRM tool is desired

Must be organized and able to multi-task and work in all areas as needed

Proven Analytical skills

Good understanding of database concepts and working knowledge of SQL

Technical Skills

Programming Languages (desired, not required) Extjs, JavaScript, VB, VBNET, ASPNET, HTML, C, C , Java

DBMS MSSQL Server 2005/2008, Oracle, MY SQL, MS Access

Operating Systems UNIX, Windows 2000/XP/Vista/7

Microsoft Tools Microsoft Word, Excel, PowerPoint, Project, Visio

Tools (desired, not required) Rational Rose, Bugzilla, SAS Enterprise Miner, Mantis, Sharepoint, Toad, SQL Developer, CVS Revision Control system

EDUCATION Please contact your Human Resources Representative EXPERIENCE Minimum 3 years related experience Advanced computer software skills Good written and verbal communication skills Ability to handle multiple projects simultaneously

Sabre Corporation is the leading technology provider to the global travel industry Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world

Stay connected with Sabre Careers

Job Segment Database, Oracle, Developer, Consulting, SQL, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th May 2020

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