• Contract Associate BI & Reporting Jobs in Gurgaon,India - 25087291

  • BRITISH TELECOMMUNICATIONS PLC

Job Description:

Contract Associate BI & Reporting ( 128547 )

Job function Customer service

Main location India-India-Gurugram-Gurugram

Schedule Full-time

Working pattern Standard

Salary competitive

Closing date Nov 15, 2019, 12900 PM

Contract Associate BI & Reporting

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

To understand requirements from the stakeholders and create reports/dashboards/analytics Automating the various processes using tools

The role holder is an experienced MIS professional with a blend of analytics experience This role also expects to have complete ownership of the deliverable and managing stakeholder communication

What youll be doing

Key Responsibilities

Gather reporting requirement from market units & end customer
Create and automate BAU reports Share the same with market units & end customer
Maintain history of reporting and own any ad-hoc requests raised by market units & end customer
Reporting includes Daily performance reports, dashboard
Run various reports and processes on dailyweeklymonthly basis for reporting and maintaining history
Automate workflows and process flows on SharePoint or in excel
Improvement in reports based on feedback from market unit
Connect with various stakeholders for data needs that is required for reporting like NGSD, OBI, Snow, Expedio, etc
Help market units on creating various summaries for metrics
Discuss and finalize calculations for various KPI
Maintain healthy connect market units to ensure a positive feedback
Ensure proper documentation is provided for all reports
Usually, aligned to particular contract

Stakeholder Management

Basic stakeholder management skills able to work effectively with challenging stakeholders at all levels and in a range of scenarios (eg, high pressure, short deadlines, complex situations)
To be creative and proactive in identifying solutions to stakeholder requests; providing value-add initiative and tenacity to exceed their expectations
Be well-known to your senior stakeholders and your contribution

Well also need to see these on your CV

Qualification, Skill and Experience

Degree level education (minimum 3 years college education)
Minimum of 2 years of Telecom, KPO, Financial BPO or related experience
Exposure to creating business process documentation
Ability to understand analytics requirements from market units
Advanced MS Excel & MS Access
Experience in advanced Visualization tool (TableauOracle Data Visualize) will be an advantage
Good business skills which include execution of business initiatives from analysis through implementation, management of multiple priorities, effective communication, maturity & stability
Excellent verbal and written communication skills - ability to liaison with cross functional groups, present results to senior leaders, create effective presentation

Why choose us

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 12th May 2020

Key Skills:

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