• Mexico
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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Consulting Service Engineer - Collaboration - Mexico City


Mexico City, Mexico

Area of Interest

Customer Experience

Job Type


Technology Interest

Collaboration, Video

Job Id



What you will do
The Network Consulting Engineer (NCE) will be responsible for delivering Cisco Advanced Services in the area of Voice, Video and Collaboration Services would include design, installation, day 2 proactive services, within a large enterprise services agreement The NCE will interact with Ciscos customers on a frequent basis working within an extended cross-functional team including project manager; account team members (Product and Services Sales; Systems and Consulting Systems Engineers) Creation of customer deliverable documentation including High Level Designs, Low Level Designs and test plans for the entire Collaboration portfolio
Leading Design workshops NCE will delivery design workshops and consultancy services to customer Experience in implementing a UC/UCCE network, given a design document and customer requirements
Flexibility in working hours as some migrations will require weekend and after hours work Ready to work in a fast paced, dynamically changing environment to help Cisco build and deliver new solutions and take on cross architecture customer engineering projects
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
Ability to troubleshoot implementation problems during migrations Assists customer with deployment of related tools that support a customer and related Network Management Systems

Who will you work with

Global Delivery Centers (GDC) provides flexible and innovative ways to help meet customer needs while improving profitability for Advanced Services (AS) delivery teams GDCs highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to AS practice and theater teams

The Team
GDCs are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh (RTP) - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations They are looking for high skilled engineers to work across all cisco architectures like Borderless networks, Collaboration, Datacenter/ Virtualization, Mobility, Video, NGN & OSS

Who you are
Requires BS/BE/BTech degree or equivalent 5-10 yearsof related experience in IT industry CCNP Voice skill level required
5 years of experience in Cisco Voice technologies Call Manager (CUCM) , Contact Center Enterprise (CME / CUE), Unity Connection, Unified Presence, SME, IOS GW & GK configurations
IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs
Knowledge in the following areas Call Control, Multimedia Contact Centers, Call Scripts, and IVR Scripts
Strong understanding of Enterprise Network/Data Center Solutions, IP networking, Switching and routing
Planning and design experience include working directly with the customer, account teams and business units to build Customer Requirements Documents (CRDs) and high level designs (HLDs) Demonstrated experience working with minimal direct supervision

Desired Skills
CCIE Voice or Collaboration desired
Deep expertise in two or more technology domains (Unified communication, data center, applications/ middleware Fluency in network technologies
Fluency in soundness disciplines (availability, security, etc) and operational disciplines (systems management, change management, etc)
Proven track record in an industry or horizontal solution area
Ability to solve problems with innovative ideas Assume complete ownership with regards to the engagement with client and stakeholders

Why Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and its transforming our customers businesses worldwide We are pioneers and have been since the early days of connectivity Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services As Cisco delivers the network that powers the Internet, we are connecting the unconnected Imagine creating unprecedented disruption Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Network Administration
Salary : As per Industry Standards
Deadline : 13th Feb 2020

Key Skills:

Company Profile:

Cisco Systems Incarfix

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